Arcrel

Welcome to the family

You're In. Let's Go
Build This Thing.

A letter from our Founder and CEO before we start, and a straight answer on what the next few weeks look like.

Medspa OS™

A letter from the founder

F

irst off, thank you. Handing part of your business to someone else isn't a small decision, especially a business you built yourself. Our promise is that we won't treat it like one.

Here's what I want you to know going in.

Most practices don't have a marketing problem. They have a conversion problem. Patients are already trying to reach you. Someone calls while you're in a room. Someone messages at 9pm, because that's when people actually book. Someone fills out your form and waits two days for a reply. Each one of those is a patient you already earned, lost at the last step. Fixing that alone moves the needle before we spend a single new dollar on getting attention. It's like a house: you run the piping before you turn on the water. Pour more leads into a practice that converts one in ten, and you're just flooding the yard.

So that's how we build. We call it Capture, Convert, Compound, and it's the entire theory of the company.

Capture

People find you. When someone nearby searches Google for your services, or asks ChatGPT who's best in the area, your name comes up. Your website, your Google profile, your ads if we run them. Every inquiry from every channel lands in one system instead of scattered across five apps.

Convert

This is the piping. Every call answered, even at 2am. Every message gets a reply within minutes, because speed is most of what decides whether a lead books. Deposits hold the appointments, so the people who book actually walk in. Your booking rate goes up across the board, on the leads you were already getting.

Compound

The system learns your practice. Every appointment feeds data back in: where the patient came from, what they spent, whether they returned. Over time it knows your best patients and how to get more of them, so the same ad dollar buys more every month. Meanwhile your happy patients turn into five star reviews and referrals on autopilot, without you chasing anyone. This is the part nobody sold you before, and it's where the real growth lives.

We know it works because we've done it. We took one practice from a standing start, no patient list, nothing, to two locations in five months, with no front desk staff. Another practice added $60,000 in revenue in 30 days with our system. We've also helped launch and fully book new devices and services, all using our system.

"I want to set this thing up so right that it's with me for years." A client told me that on her first call. That's the bar we build to.

Think of the next few weeks like a puzzle. Each piece goes in at the right time, in the right order, and near the end you suddenly see the whole picture: your practice, running as one machine. Your part is small on purpose:

One more thing, because it matters. We don't do long contracts, and that's deliberate. We're month to month because we plan to earn the renewal with results, every month, for years. From today, your growth numbers are our scoreboard too.

I started Arcrel because I kept meeting owners who were excellent at the medicine and running everything else on duct tape. Missed calls, scattered apps, no numbers, vendors who took the money and vanished. Nobody was building the actual business infrastructure these practices needed. So we do. The medicine is yours. The machine around it is ours.

Thanks for trusting us with this. We'll earn it.

Let's get to work.

Anthony Rizk

Founder, Arcrel

Architected Relations

Questions people ask

Some of these you'd ask on your own. Some you might not want to. Either way, here they are.

Who do I talk to when I need something?

Once onboarding wraps you'll get a private Slack channel with our team in it. Your account manager and technical team are in it day to day, and our CEO is in there too. Ask anything, any time, and someone will get back to you.

Owners tell us this ends up being the part they value most. For a lot of them it's the first time they felt like they had an actual team behind them.

How fast will I see something happen?

Your site and booking flow go up first. After that, inquiries start landing in your call list.

What I won't do is promise you a specific number on a specific date. It depends on your market, the demand you already have, and how quickly you complete the tasks assigned to you by the system. What I can tell you is what it looked like for Lotus MD in Sacramento: 172 prepaid new patient appointments in one month at a 94% show rate. They opened a second location within 5 months to capitalize on the speed of growth.

What do you actually need from me?

Very little, and that's deliberate. Download two apps. Answer in Slack when we need a decision or an asset from you. Finish the tasks that the system assigns your team. That's it.

That last one carries more weight than everything else combined. The practices that grow fastest with us are the ones that use the system as intented and give us feedback. That's most of the difference between a good year and a flat one.

Do I have to switch my EMR?

No. Keep your EMR but it shouldn't cost you more than $20 / month per user.EMR is just used for charting and keeping internal medicine notes for each patient while they're in the room. Your EMR should be seperate from your sales & marketing layer that we build for you.

We handle everything else with communication and appointments before the patient walks in and everything after they walk out to keep them coming back. What happens in the treatment room stays yours.

What if my competitors copy me?

Some will try. Honestly it's a good sign when it happens, because it means you're the one worth copying instead of the one playing catch up.

What they can see is the surface. Anyone can copy a page or an offer. What they can't copy is the system running underneath it, the data it's been learning from, or the fact that you've been compounding for a year while they were busy imitating.

How will we know it's working?

We track the numbers that turn into money first: new inquiries, booked consults, prepaid appointments, and show rate. Underneath those we watch the inputs, like cost per lead, cost per booking, and where people drop off.

You'll see all of it. No vanity metrics, and no 40 page report that nobody opens.

Step 1 of 6 · Welcome

Next: a few quick questions about you, then the details we need to build your accounts.

Let's Begin